Delta Airlines has accused CrowdStrike of “negligence” and claimed they lost at least $500 million as a result of last month’s global network outage.
Delta Airlines has accused CrowdStrike of “negligence” and claimed they lost at least $500 million as a result of last month’s global network outage.
The cyber security firm sent out a software update to customers last month, which led to millions of Windows devices around the world being disabled and the US-based airline having to cancel flights as a result.
Delta – who have been hit by a class-action lawsuit from affected passengers – saw their services impacted for several days after the outage, even after other airlines had recovered and cancelled around 7,000 flights over five days.
The company have threatened legal action against CrowdStrike and Microsoft for the disruptions, but both have rejected the claim they are responsible.
And on Thursday (08.08.24), Delta’s CEO, Ed Bastian, wrote in a filing with the US Securities and Exchange Commission that what happened was “unacceptable”.
He wrote: “Our customers and employees deserve better.”
CrowdStrike have vowed to defend themselves “aggressively” in the face of any legal action, while Microsoft vowed to fight back after a preliminary review showed Delta, unlike competitors, had an outdated IT infrastructure.
A lawyer acting for the airline has now written to CrowdStrike and insisted there “is no basis – none – to suggest that Delta was in any way responsible for the faulty software that crashed systems around the world”.
In response, a CrowdStrike spokesperson accused Delta of pushing “a misleading narrative”.
Delta Airlines slam CrowdStrike
